Staynote
Here to help

A clearer next step.

Need help with your account, a care link, or your data?

Contact Staynote

Email sergemoraru@gmail.com. Include your app version and a short description of what happened. Please keep passwords, private owner links, door codes and care details out of email.

Email support
My owner link has expired

Ask your sitter to create a new link. Owner links expire after 48 hours, can be replaced, and accept one confirmation. If you were already editing when a link was replaced, use the latest link.

I cannot see a recent owner update

Open Staynote and pull down to sync. Check the last-sync time. An offline copy shows the latest version downloaded by that device and may not include later changes.

A review or visit is waiting to sync

Keep the workspace connected, then use Retry sync when you have internet access. If the app reports that care changed, review the newer owner-confirmed version before recording a new action.

How do I recover my account?

Choose the same sign-in method and the same Apple or Google account you used before. Apple and Google manage recovery for their own accounts. Switching providers can open a different Staynote account, especially if you used Apple's Hide My Email. Existing email accounts can sign in with email and password. Contact support if you cannot access an existing email account. Contact support if you need help identifying your sign-in method.

How do I export or delete data?

Go to Settings → Your data. Export creates a file containing private care records; save or share it carefully. Account deletion removes your owned workspaces and memberships. You can also email support with a data request.

How do owners and sitters share updates?

The sitter adds the pet, then sends a private owner link using Messages, email, or another app. The owner edits and confirms care in their browser. Staynote checks for new confirmations while open and online. After a visit, the sitter chooses Send last visit update to preview and share its note and photos. Visit updates are shared only when the sitter sends them.

I deleted my account. How do I remove Apple access?

After deleting your Staynote account, open your Apple Account → Sign-In and Security → Sign in with Apple → Staynote → Stop using Sign in with Apple. Removing Apple access alone does not delete your Staynote data or cancel a subscription.

How do I cancel a subscription?

Use Apple subscription settings. Deleting the app or your Staynote account does not cancel billing.

Staynote is not an emergency service. For an urgent issue, use the owner's confirmed emergency contacts or the appropriate local emergency service.